This report provides an analysis of the main achievements, the impact and the sustainability of the Tempus IV projects in the development of support services for students at universities in the Western Balkans. The report also identifies obstacles and shortcomings.
University governance and management in general, and student support services in particular, cannot be directly linked to students’ performance and attainment. However, the offerings of student services shape the conditions that can enhance or limit students’ learning experiences and outcomes. A comprehensive set of support measures during studies endows students with competences and empowers them as graduates to tackle the challenges of the 21st century work landscape